Refund Policies
Our product exchange policy is aimed at our store.
All our products are guaranteed to provide the customer with total security in relation to the purchased products issued against manufacturing defects.
We also exchange products that came different from the one ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to exchange it:
- Please inform our team about the problem via our email, sending clear photos of the defective product or the wrong product you received, within 3 days of receipt.
Please note, we will not make exchanges or refunds after this period.
- Your complaint will be analyzed within a maximum of 2 business days and, if the problem is found, we will contact you via email and you can choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a new product just like the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use in future purchases.
We do not exchange products of inappropriate size for the customer: We provide the measurements in centimeters of our products so that there is no mistake in the choice of size.
According to the Consumer Protection Code - Article 18, there is no legal obligation of the shopkeeper to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in case of defective products.
