Shipping Policies
The delivery time to anywhere in Brazil varies from 20 to 90 days after payment confirmation.
Remembering that we inform you of the tracking code of all products. For tracking use the link below:
Tracking numbers take 5-10 business days to be passed on to you, the customer.
We will refund the amount related to purchases made that are lost or that exceed the deadline of 90 days after payment confirmation to be delivered.
The deadline varies according to the agility of the Post Office and customs, but it usually takes between 25 to 45 days on average. The deadline for delivery is up to 90 working days.
Once the stipulated deadline has passed, we recommend that you contact the Post Office to clarify the reason for the delay.
If the post office is not in possession of your order, please contact us immediately to check with our suppliers.
If we confirm that there is a problem with the logistics of your order, we will refund your purchase FULLY immediately after these verification steps.
It is important that you provide the means for delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at a post office near your address. Storage fees are charged if not withdrawn within 7 calendar days. The amount of the fee depends on the weight/volume of the product.
